How to Troubleshoot: MEM_BAD_POINTER or MEM_BAD_POINTER (SmartHeap Library) Popup
Today, I want to talk about the MEM_BAD_POINTER error that can occur if the SmartHeap library is used on a Windows 7 computer. I recently encountered this problem with a customer. The problem and solution (for this example) is posted below. Content:
There are many app developers out there whose apps make use of a special feature that allows the app to have a special “forgetful” mode that resets all of the data that the app has stored for the last 30 days. For example, an app that stores frequent information from the user, such as recent purchases or frequent destination locations, may have an option to reset the data every day, or even once a week. Or, an app may use this feature to reset all of user preferences, such as the user’s list of favorite music or TV shows. However, this special “forgetful” feature can cause the app to crash if the user forgets to reset the data, or if the data is corrupted.
MEM_BAD_POINTER or MEM_BAD_POINTER (SmartHeap Library) Popup: When the SmartHeap library function crashes it will generate a pop-up message to the user in the form of a dialog box with a message saying “MEMORY ERROR: MEMORY POINTER IS BAD”. This may be from SmartHeap library.
RECOMMENDED: Click here to fix Windows errors and optimize system performance. Some Home Windows users have reported that the SmartHeap Library error occurs every time they start their PC. In all cases, the error message in this popup is MEM_BAD_POINTER / MEM_BAD_POINTER (SmartHeap library). Whether the user clicks OK or Cancel, the result is the same: The computer works normally, but the error message appears the next time the system is started.
What causes MEM_BAD_POINTER / MEM_BAD_POINTER (SmartHeap library)
Corrupted registry values : A blocked registry key can also cause a pop-up window that invokes the SmartHeap library. In most cases, this is because the infrastructure called by the startup record key no longer exists. In this case, manually deleting the remaining registry key or using a utility like CCleaner should solve the problem for good. Partially incompatible legacy application : Depending on the version of Windows you are using and the version of the old application causing the problem, you may be able to avoid the pop-up altogether by setting the main executable to run in compatibility mode with the version of Windows that fully supports it. Unregistered conflicts with third parties : This problem occurs with older Adobe, Corel, and AutoCAD applications, but it is likely that other older programs that use the SmartHeap library infrastructure can cause similar problems. If so, restart the computer and look for a specific process or startup item that might be causing the problem. Recent system changes : Updating the Windows infrastructure or installing new drivers can also cause this problem. In that case, consider using System Restore to restart the computer to a point where the scripts causing the problem are no longer present. Installing a corrupt or outdated program : One of the most common causes of this problem is when an outdated program that uses the SmartHeap library has become partially corrupted or changed, causing some of its files to become corrupt. Several users who experienced the same problem confirmed that they were able to solve it by fixing or removing the old problematic application.
Fix errorMEM_BAD_POINTER / MEM_BAD_POINTER (SmartHeap library)
updated June 2021:
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Performing a system restore
If you are experiencing problems with older applications lately, it means that recent changes to your system are causing the problem. This could be new software, a driver or a system update. You can solve this problem by resetting the computer to an earlier date. Note that you must save the restore point before restoring the system. Fortunately, Windows usually creates restore points automatically when you make important changes to your system.
- Right-click the Windows logo in the taskbar and select File Manager, or press the Windows key and the E key on your keyboard.
- Once the File Manager window is open, go to the left sidebar and right click on This PC.
- Choose Properties from the pop-up menu.
- When the System window opens, click System Security on the left.
- The System Protection tab of the System Properties dialog box is now displayed.
- Click on the System Restore button.
- When the System Restore Wizard opens, click Next.
- Select a restore point and click Next again.
- When you’re done, click Finish and allow Windows to restore your computer.
- Check the problem after completing the operation.
Repair or remove an obsolete application
The MEM_BAD_POINTER error indicates that you have an old program that relies on the SmartHeap library. It is also a sign that the program is giving trouble or is not compatible with your operating system. Your first action is to restore the application. The repair of the program is very simple. You need to go to the Programs and Features window of the Control Panel. Proceed as follows:
- Press the Windows and R keys on your keyboard simultaneously, or right-click the Start button and choose Run when the Advanced User menu appears.
- When the Run dialog box appears, type Control Panel in the text box and click OK.
- When the Control Panel window appears, click Uninstall a program under Programs.
- The Programs and Features window appears.
- Now find the program, right click on it and select Restore.
- Follow the remaining instructions in the wizard to complete the process.
If you don’t see the recovery option, uninstall and reinstall the application. Better yet, buy the latest version of the software designed for your current operating system.
Performing a reset
Performing a reboot disables applications and services that should be loaded at system startup. This way you can find out if a particular application is causing the error. You can also use a clean start technique to identify the responsible application or service.
- Go to the Start menu, find Run and start the program.
- You can also press the Windows and R keys on your keyboard to open Run.
- When Run opens, type MSConfig and press Enter.
- When the System Configuration dialog box opens, click the Services tab.
- Select the Hide all Microsoft services check box.
- Then click the Disconnect All button.
- Then click on the Start tab and click on Open Task Manager.
- On the Startup tab of Task Manager, select each program and click Disable.
- After disabling all programs on the Startup tab of Task Manager, return to the System Configuration dialog box and click OK.
- Reboot the system.
RECOMMENDED: Click here to fix Windows errors and optimize system performance. Many laptop users encounter a frequent and irritating problem when running their computer at peak performance. The screen may freeze for a few seconds, or in some cases, get stuck in a popup screen asking you to check that a folder called ‘SmartHeap Library’ exists on your hard drive. This is a known bug in the SmartHeap library that has been reported to the SmartHeap developers and fixed in the latest update to the library. After installing the latest SmartHeap library, if you encounter the problem, please follow the steps below to troubleshoot:. Read more about what is windows bulletin and let us know what you think.
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